Without this app, you won’t be able to publish your chatbot on your Facebook page.Ĭlick on this link, choose My Apps in the top menu, and then Add New App. Step 3: Create a Messenger Facebook AppĬreating an app will help make the connection between SAP Conversational AI and your Facebook page. Thus, if you decide to remove the chatbot, you’ll immediately revert to traditional person-to-person conversations (which means nothing will happen when users enter a message until you manually answer them). (If that’s not the case, hit this link and create one.)Īs I said in the introduction, having a chatbot on a Facebook page will automate private messaging once it’s connected to your page. Let’s assume your company, business, or group already has a page. This means you have to create a Facebook page or have in mind the one you’ll use. Your chatbot will only be available for integration on a Facebook page (not on your personal profile). Instead, I warmly invite you to create your account (it’s completely free!) and read our tutorial “ How to Build Your First Bot With SAP Conversational AI.” Once your “Joke Chatbot” (or whatever you’ve built) is ready, return here! Step 2: Get Your Facebook Page Ready ![]() ![]() Note that once your chatbot is online on Facebook, you’ll be able to modify it, and any changes you make to it will appear in your Messenger chat.įor the purpose of this tutorial, we won’t go into how to create a chatbot. Let’s dive in! Step 1: Get Your Chatbot Readyįirst of all, you’ll need a chatbot (seems legit, right?!). ![]() On the SAP Conversational AI platform, we created a step-by-step integration process for our users so that it only takes a few minutes to reveal your chatbot to your Facebook followers. Instant answers (think about your Answer rate!).When it comes to sharing your chatbot on different channels, Facebook Messenger MUST be one of your first choices - if not THE first choice! In fact, we realized many companies immediately put their bots on Facebook once in production, as it’s clearly the most user-friendly and easiest way for a customer to contact a company.Ī Facebook chatbot has several advantages:
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